This flight was delayed approximately 4 hours due to bad weather in HNL.
This flight was delayed approximately 4 hours due to bad weather in HNL.
The crew worked to help us find standby seats and we were able to arrive at our destination early which was great. Only drawback is airport at Kona which is in need of update - waiting at gate passengers exposed to jet fumes, there’s only one restaurant with minimal choices, etc
Increased effort to keep family members (purchasing multiple tickets in the same transaction) sitting together. Additionally, when faced with choosing seats at the automated check-in kiosk, only exit row seats charging an additional $9 were available, but if you decline to choose seats, it picks seats that are NOT exit row. How does that work, Hawaiian?
Zero leg room. No entertainment screen. USB ports which are way outdated. The plane landed and stopped in the domestic terminal and we had to go to the international terminal to find our luggage.
I finished with my medical appointment early on Oahu and the Hawaiian airlines staff helped me get an earlier flight back to the big island. It was a great experience. There was no food or entertainment that is why I gave it a good
Unable to check in on line both directions. After standing in line to check in at the Honolulu airport we were told that we needed an ag inspection first so ended up having to stand in line twice. Fortunately we always arrive early. Process could be more clearly marked
Was unable to check in online within 24 hours of departure
Everything was great! And we truly mean it. We’ve had some mediocre flying experiences lately on Delta and Alaska. But this flight was excellent — kind staff, new plane, great entertainment system, clean/comfy seats, and the breakfast sandwich was actually awesome! 👏🏻
The flight was too short for food or entertainment which was no problem. You should have a Not Applicable item on this list.
They had me wait after everyone has boarded to assign a seat for me. WHY?! After about 10 min, they assigned me the last seat in the flight, all the way at end , 46 E or something like that. The food came ONCE, and after, we got some snacks during 12 hours flight. My tv had very poor volume and I was not able to see a movie properly. The staff was super grumpy and stiff and absolutely not welcoming, acting like they are doing US a favor to be there during the flight. Extremely disappointed. I have a flight on 02/22. I’m not looking forward 😩