No food or entertainment because it was a short flight. Unfortunately the takeoff was delayed more than an hour
No food or entertainment because it was a short flight. Unfortunately the takeoff was delayed more than an hour
The flight left and arrived on time. the only food offered on the 5+ hour flight was a cheese sandwich. Unlike Alaska Airlines there was no information on the website regarding food at all or any option to purchasse in advance. Otherwise, it was an excellent flight.
We were not given the seats we reserved. But helpful attendant at gate gave us very nice seats.
The flight was very smooth and comfortable. The entire flight crew was very professional and provided excellent service. Thank you.
It was great with the exception of a rude desk member on the way back. And a terrible sandwich on the way back.
One of the best flights Ive had in a long time
My tray was broken and instead of being moved I was provided blue tape.
Terrible. Unfriendly, couldn’t care less crew. Left lights on entire time for 10 hour flight Departed at 5pm local time. Captain made one announcement entire time. No information given and clearly not interested in letting anyone sleep with lights up. Food served was poor. Entertainment was poor. No WiFi choices on screen backs was dated and cheap. Seats and amenities were dated and barren. Hawaiian used to get by on their service/aloha, but that’s been out the window. Even for local interisland I fly only southwest as they are far superior. Very disappoint in Hawaiian and this flight.
One hour delay. No Wi-Fi. Old aircraft. Nasty food
The crew worked to help us find standby seats and we were able to arrive at our destination early which was great. Only drawback is airport at Kona which is in need of update - waiting at gate passengers exposed to jet fumes, there’s only one restaurant with minimal choices, etc
Kailua-Kona (KOA)United States
Long Beach (LGB)United States