landed in panama it was in terminal one. We had to take a bus to terminal two for customs. Then back to terminal one. It was very frustrating. Then, on the way back from panama it was the same situation. We had to go back and forth between terminals to check in and drop our bags and then to board. When we were leaving, we had to wait in line for the boarding area and go through another gate security process. They told the bottles of water and coffee were bought while in line in the airport after we passed the main security. Ridiculous (and expensive). A much better communication system is needed.
landed in panama it was in terminal one. We had to take a bus to terminal two for customs. Then back to terminal one. It was very frustrating. Then, on the way back from panama it was the same situation. We had to go back and forth between terminals to check in and drop our bags and then to board. When we were leaving, we had to wait in line for the boarding area and go through another gate security process. They told the bottles of water and coffee were bought while in line in the airport after we passed the main security. Ridiculous (and expensive). A much better communication system is needed.
Copa performed as expected for the amount of money I was willing to spend for the flight; it wasn’t exceptional but it was not bad in any way either. The crew was good; friendly and straightforward. The food was airplane food, so no expectations there and the entertainment was lacking but that was my fault for owning an IPhone with a charging port that’s not compatible with the rest of the world. I’d fly Copa again.
No cumpli mencionado trayecto por reasignacion de Copa Pero extraviaron mis maletas por su culpa
la atencion en el avion fue excelente, la facilidad del checkin es muy buena.
I expected the plane to be as the one I took from manaos to Bogota and unfortunately it wasn’t as nice, the sits didn’t recline and there was not onboard entertainment.
I did not like anything, first time I use company and for sure it will be the last time, they charge for simple operations that any other average airline wouldn't charge.
There is no food. There is no in-inflight entertainment. The seats are cardboard. The airline is a living hellscape.
I flew with my service dog unfortunately they didn’t allow it to flight on the canine, but ok, the only problem was that when I arrived to Quito it took 1 hour to deliver my dog, they were supposed to deliver it the moment we get off the airplane.
Flight attendants to show up on time, offer drinks and food.
They charge me $190.00 dollars for the baggage for the bag in side the plane and in the baggage compartment in the plane. The service I got bad bad bad they make wait for a log time and i got to the airport 4 hours before. I don't think I'm going to use you guys never never again no support . And I am going to tell all the guys and people i now to don' use KAYAK
The worst airline, the crew so mean and rude, everything was a nightmare, if I start to write, I'll never end
Terrible Business cabin from GRU to BOG. I also flew from BOG to CUN on Premium seat, another disappointment. Not even water is offered for free! Avianca should be ashamed about this poor service.
I paid extra for seats up front, I expected unless the beverages wold be included,
Voo longo nem mesmo água ou gelo é servido, se quiser tem que pagar. Embarque é péssimo, mau atendimento.
First....my trip was from Ft. Myers to Philly (not the other way around). Plane was clean, staff was friendly and flight was efficient with boarding and flight time. Thumbs up all around.
Crew was very professional and friendly. An A for customer service. Had to wait over forty minutes at the carousel each leg for my luggage. After landing in Atlanta it seems they lost our luggage so we had to wait, very tired and hungry. Mothers were on the flight with months old babies sitting in the airport floor waiting. A very bad experience for my first use of the airline. Had it not being for the horrible carousel incident, it would have been pleasant. Comfort was okay, got what I paid for. You have to pay for everything. Looking forward to the cost to use the restroom next.
The price is good but I feel that carry-on bag could be a little low and snacks prices
The airlines delay the flight 1 day and we refuse to take that option instead we need to take a bus ride, now we are expecting for refund the money, it was a horrible experience.
Didn’t happen. They stranded us in Orlando and had to book a flight on frontier to get to our destination.
Flight was late taking off. I think the crew and pilots did a good job. It definitely worked for me. I would fly spirit again thank you.
Small water and small chips 10 dollars is insane. Pluse almost 200 for a carry on and luggage also crazy. Otherwise was on time that's good
Flight left very close to original projected time. Plane was literally brand new & this was its 2nd flight. Seats were alittle uncomfortable (I'm 5'11 * 175lbs and was alittle cramped, & brand new seats had little cushion). Food options were good. Main thing was flight took off & landed on time.
The flight experience was great. Due to charging for any thing outside of flight i can’t comment on amenities.
The flight was delayed almost two hours on the front end, and an hour on the backend once we landed and waited for a gate to open up. We were told to remain in our seats during that whole delay and I had to go to the bathroom badly. I was unable to hold it and was forced to urinate in my pants while in my seat. I then had to sit in it until we finally deboarded and I was able to change my clothes.
Guatemala City (undefined)Guatemala
Punta Cana (PUJ)Dominican Republic