other than a slight delay in takeoff from Panama , the flights were excellent ..... we will continue to use Copa whenever possible for flights to and from Central and South America ....
other than a slight delay in takeoff from Panama , the flights were excellent ..... we will continue to use Copa whenever possible for flights to and from Central and South America ....
la atencion en el avion fue excelente, la facilidad del checkin es muy buena.
The personal at the front desk in Manaos was awesome, I have never experience anything like that before, the person who attended me deserves to have a promotion I still remember him, very educated, kind but overall he could put himself on your position
I did not like anything, first time I use company and for sure it will be the last time, they charge for simple operations that any other average airline wouldn't charge.
More than 3 hours of delay and not even a snack was given.
GOL made the flight experience a true delight. Everything was smooth, from the check in process, to the disembarking moment.
There was absolutely no food or drink service unless it was paid for. I am not used to this.
No complimentary food and beverage (water, soda, coffe) is offered for a six and a half hours long international flight, not even in premium economy, just to try to squeeze a few more dollars out of the passengers. First and last time flying with Avianca.
No complimentary food and beverage (water, soda, coffe) is offered for a six and a half hours long international flight, not even in premium economy, just to try to squeeze a few more dollars out of the passengers. Same happened in the connecting flight, which was three and a half hours long (Bogota x Miami). First and last time flying with Avianca.
No complimentary snacks food, beverage (not even water), pillow and blanket on a 6 hours long flight (including economy comfort). A low form of nickeling an diming. Lost a recurring passanger over a soda. Avianca never again.
Every food and beverage has to be paid and the seat was not confortable. They even gave water.
Flight attendants to show up on time, offer drinks and food.
I paid extra for a comfortable seat in the second flight, but the plane didn't have those seats, the first one did
The Arajet person who greeted us initially was unhelpful & rude about the mandatory migration form which has to be completed digitally but the systems don’t work properly. The boarding gate was changed twice and initial boarding was delayed. Once on board we we had to wait an hour and a half before take off. It was hot and there was very little room for tall-ish people to fit their knees in. The crew were pleasant but working in a poor situation. The plane was delayed because we were waiting for people from a delayed interconnecting flight. Arajet must have known that before we were asked to board. Better information, decisions & communication were needed.
My seat was broken and the crew had to find me somewhere else to sit. The crew was extremely courteous about this
They seemingly have no respect for their customers, on any level. Avoid flying spirit, they will bump you to another flight without thinking twice so they can sell your seat, no joke.
Early departure and arrival. Cabin very cold. Waited a while for luggage to come out
My flight experience was OK. The crew are friendly. The Flight was smooth. One thing that didn’t sit well with me was when I was checking in from RSW to head to Nashville the ticket agent told me I didn’t have a seat assignment and asked if I wanted to upgrade to first class for $50. I said no. I was placed in the third row middle seat. Upon taking off the flight attendant asked if anyone wanted to move. He specifically mentioned the third row was the worst because the lack of legroom. There were 70 open seats on the flight. Just wondering why with 70 open seats the ticket agent would place me in a middle seat in the worst row.
I like the price. I did not like the seats: very little space and not reclining.
Flight left very close to original projected time. Plane was literally brand new & this was its 2nd flight. Seats were alittle uncomfortable (I'm 5'11 * 175lbs and was alittle cramped, & brand new seats had little cushion). Food options were good. Main thing was flight took off & landed on time.
I was not told that I could not have a carry-on. Then I was charged $99 to bring my bag on. The same bag that is free to have on other flights. Overhead compartments were not even full. There were not even free drinks on board. This is the chintziest airline ever and I will never fly it again. Cheap in quality and they trick you into added fees that you don't realize until it's too late.
The flight experience was great. Due to charging for any thing outside of flight i can’t comment on amenities.
Our flight was changed from a direct flight at 7am to 10pm the night before with a 9 hr layover which we had 24 hr notice and then had to pay for a hotel room. I asked for one free carry on for the inconvenience and they said no.
Everything was fine. I really enjoyed our early flight from philly to Orlando as well as the crew.
It was a worse experience. The boarding staff was rude and rude to my family. We had to endure shouting and humiliation in front of all the passengers for a bag I was carrying.
Guatemala City (undefined)Guatemala
Cartagena (CTG)Colombia