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One location in Traverse City
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Reviews
6.0 Okay
Mar 2021
Pros:
the gentleman I spoke eith on the phone thursday evening at the Travers City airoort location was very rude . I had made a reservation online and had a confirmation number - I just called to check and make sure it would be available for sure at 8 am and he proceeded to tell me that there was no guarantees and it may not be available. He said a reservation is NOT a guaranteed car!! Which i then asked why and he said that is just a fact- very rude!!10.0 Wonderful
Mar 2021
Cons:
Was as easy as possible. On site, walkable, location within steps of terminal. Very economical Toyota Corolla.6.0 Okay
Oct 2020
Pros:
Minivan not available, despite prepaid reservation. Very disappointed. Substitute was okay, but felt response to situation was limited. Did not have to return on full tank, not really a square deal.Cons:
Cleaner vehicle, COVID sticker on door was difficult to remove, left residue, interior was not as clean as should have been, very poor counter work. Blamed difficulties on busy season. NOT my problem, take care of your business! Fall colors happen every year, deal with it.6.0 Okay
Oct 2020
Pros:
I got to the counter an they said your rental reservation has been changed to Enterprise so just go there. They have older cars and not nearly as good as Hertz.Cons:
To make sure the reservation stays with the company you reserved with.2.0 Poor
Oct 2020
Pros:
Nothing traverse city is awful for anyone younger than 55Cons:
They had no cars anywhere in the city. Would be nice if they got some of those6.4 Okay
Aug 2020
Pros:
The staff member at checkout was not friendly at all.Cons:
It was a brand new Jeep Wrangler but man was it an uncomfortable ride. We had a 6 hour each way trip. That vehicle is very utilitarian. You feel every bump in the road. Definitely not a vehicle I would like again.One location in Traverse City
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2.0 Poor
Aug 2020
Cons:
As a person using a cane, to be required to park my car in n the airport lot (without notice) and then walk back to the Avis lot (without curb cuts for part of the walk) is quite an inconvenience!! In addition, the car did NOT have a radio. Each rental should require an attendance to explain the features or lack there of to the renter.10.0 Wonderful
Feb 2019
Pros:
Cars were readily available. Service was quick and easy. The car was new and clean and the price was just right.Cons:
The prices online differ from that at the desk. If you don't make a reservation then it is usually more expensive. I would let people know that.10.0 Wonderful
Nov 2017
Pros:
Friendly and helpful person at the desk, No problems with the car, Car close to baggage claim. Easy to return.Cons:
Nothing5.6 Fair
Nov 2017
Pros:
Car was new and cleanCons:
I reserved a full size sedan because I'm 6'8 and that's what fits, but got a mini SUV that was way too small. Also, it was a rav 4 with very annoying options and a console that dug into my right knee for the entire 7 hour drive. Oh, and the cruise control didnt work And the check engine light was on And the fuel cap was missing, I assume that was the reason for the engine light. None of these seemed to throw a flag when I mentioned it to their employees, but it was a cheap rental.....I guess they don't care too much about their vehicles, next time I'll have to make that 400 mile drive in second gear9.6 Wonderful
Jun 2017
Cons:
I didn't like that there wasn't an Avis representative on the receiving end. I just had to put my keys in a drop box and hope that they didn't charge me for any extras.8.4 Very good
Jul 2016
Pros:
Nice agent. Easy to rent.2 locations in Traverse City
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Reviews
2.0 Poor
Mar 2024
2.0 Poor
Jun 2021
Pros:
NothingCons:
They could have actually had a car for me.7.2 Good
Nov 2016
Pros:
the car was clean and perfectly sized for what we needed.Cons:
the two people working at the enterprise pick up center were unfriendly, and short.10.0 Wonderful
Sep 2016
Pros:
Loved the car. Staff was wonderful. Kept the car a day longer than planned, and they were good with that too. Will be going back there.One location in Traverse City