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2 locations in Torrance
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Reviews
6.0 Okay
Apr 2024
8.0 Very good
Sep 2023
2.0 Poor
Dec 2021
4.0 Mediocre
Apr 2021
Pros:
The priceCons:
I was disappointed I didn’t get the car I reserved. Customer service sucks. While doing the paperwork I noticed they were closed on Sunday which is when I was planning on returning the car and I was told just drop off the keys in the box. I then waited almost 30 minutes for them to bring me the car. The attendant gave me the keys and walked off. I then took pictures of existing damage and drove off. At the first traffic light I noticed the fuel tank was only 1/4 full. Not seeing a phone number to call I went back to the office to inquire and was told the fuel level is on the back of the key. I’m now behind schedule as it has taken over an hour to get the car and find a gas station. Super annoyed! Then my son gets into the back seat and cuts his hand on an piece of broken glass!!! Then when I returned the car in realize I had been given no instructions on where to park and the office was closed. Very annoyed with hertz.8.0 Very good
Apr 2021
Pros:
Check in staff very friendly and helpful.Cons:
Hours limited, opened at 9AM for drop off. Actually, opened late, was number 4 in line. Clerk was helpful and courteous but late opening put me in time crunch.8.8 Very good
Jul 2020
Cons:
I would've appreciated picking up the vehicle on a full tank of gas. I didn't like having to get it, being on a time schedule then having to stop to fill up the vehicle. It was at half a tank when I picked it up.2 locations in Torrance
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Reviews
10.0 Wonderful
May 2021
Pros:
Staff was friendly and took the time to answer all the questions i had.. In addition explained the return process. Totally satisfied with enterprise.Cons:
Keep up the good work.. no change.8.0 Very good
May 2021
Pros:
The car was very clean and the pick-up was fast once we were helped.Cons:
Time management and organization from the associates could be better. They seemed a bit frazzled and disorganized during pick-up and drop-off. They kind of bulldozed through each customer. One associate was loudly smacking gum and pretty aggressive with us. During pick-up, it took about 20-30 minutes to get helped after my set appointment time.10.0 Wonderful
Aug 2020
Pros:
Very helpful staff and very quickCons:
They were good8.4 Very good
Aug 2020
Pros:
Kamal was great! Very helpful and friendly. The other man that helped me was very helpful I think he was a manager wearing a gray enterprise shirt. After hours drop off is easy and very convenient.Cons:
Pricing is a bit steep for type of car I got.2.8 Poor
Dec 2019
Pros:
Location of facility was not bad.Cons:
Low staffed location, took very long to get vehicle. Did not get my compact car which I wanted "to easily navigate LA streets. Was put in a pick up truck which had stains on driver seat and front / rear carpets. Drop off was horrendous. No one present in car return. Was told by multiple staff that someone was outside at podium to receive returns and there wasn't. Was forced to be rude to staff members in order to have someone do my car return. Will not rent from this location again.4.8 Mediocre
Dec 2019
Cons:
Long wait to pick up vehicle, with no attempt to organize check in process for the 30+ people crowded into the small waiting room. Staff were unapologetic and not terribly professionalOne location in Torrance
One location in Torrance