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2 locations in Santa Rosa
Filters
Reviews
4.0 Mediocre
Nov 2023
10.0 Wonderful
Oct 2023
2.0 Poor
Oct 2022
2.0 Poor
Dec 2021
2.0 Poor
Nov 2021
6.4 Okay
Nov 2020
Cons:
Kayak let me book a Hertz rental at Santa Rosa airport which does not have a hertz location. It’s been closed for a few months. I had to go to the Santa Rosa Avenue location instead. This caused a hiccup in my entire travel plans.2 locations in Santa Rosa
Filters
Reviews
2.0 Poor
Oct 2022
10.0 Wonderful
Apr 2021
Pros:
The up grade do to my rental car not being there.Cons:
Nothing fast professional service6.0 Okay
May 2020
Pros:
Pickup and drop off were great; however, I for got to fuel up and it cost me $131.00 for a 1/2 a tank of gas. Can you help me with this loss?Cons:
What ever you do don't forget to fill the fuel tank, it will cost you ten times the amount to fill if the agency has to do it.6.0 Okay
Jul 2019
Cons:
I was told the car was in space 16 in the rental car lot. After 30 minutes of looking, and with the help of another Avis employee, I was told to look in the general car parking lot. Finally, I found it. Not happy!3.2 Poor
Feb 2018
Pros:
NothingCons:
I made a reservation for 5 pm for a location but even though i got the confirmation # they closed before i got there. On phone I've been told to go to airport location cuz the car is ready for me. Over there the guy didn't want to give me any car saying he doesn't have. After 1h fighting he gave me a smaller car for a bigger price. Just beautiful9.2 Wonderful
Feb 2018
Pros:
The service I received was so friendly and kind.Cons:
The signage indicating where the office was in the airport was not clear at all from outside of the building.3 locations in Santa Rosa
Filters
Reviews
10.0 Wonderful
Mar 2024
10.0 Wonderful
May 2021
Pros:
Great friendly professional efficient service.Cons:
Bit pricey but that's how it goes.4.0 Mediocre
May 2021
Pros:
Quick serviceCons:
I was given a half full tank but the paper work I received said full. I didn’t notice until I returned the car and the final invoice included a $67 fuel charge. Annoying as hell.4.0 Mediocre
May 2021
Pros:
Nothing,they did not valued my reservation. I wasted my time!Cons:
That I could've got the car that I reserved!2.0 Poor
Dec 2020
Pros:
The drop off was amazingCons:
everything else10.0 Wonderful
Oct 2020
Cons:
Great experience!2 locations in Santa Rosa
Filters
Reviews
10.0 Wonderful
Dec 2023
2.0 Poor
Mar 2021
Pros:
the car was fine. no one was at the drop off location when I returned the car. now budget keeps calling saying i never returned the car. I did though. this is stupid.Cons:
customer service: i returned the car and now budget wont stop calling saying I never returned it. !! rediculous.8.0 Very good
Mar 2021
Pros:
very good.8.0 Very good
Oct 2019
Pros:
Quick, easy and as simple as it should be.Cons:
I spoke with the representative at STS and confirmed that there wasn’t a fee to drop the car in San Fran at a different location. I picked the car up and noon and told him we were escaping the fires and dropping the car off today. We go to San Fran a couple of hours later. The office had closed at 1pm and the valet at the hotel told me there was a $25-$35 charge?8.0 Very good
Oct 2018
Pros:
The woman who helped me was very nice.9.6 Wonderful
Aug 2018
Pros:
I liked that it was easy to find, night drop was available.Cons:
Being late night drop off, would’ve made more sense to me a little better instructions about what papers are being dropped off. Also, a sensor had gone off about a brake light bulb that went out en route to my destination. No one was available to inform about this, so a space on the paper that gets turned in would be a good idea. I improvised and wrote it on the sideOne location in Santa Rosa
Filters
Reviews
4.0 Mediocre
Feb 2024
2.0 Poor
Jan 2024
7.6 Good
Nov 2020
Pros:
Car was clean and in good conditionCons:
No sign about where to drop off keys and the number left at the desk went to voicemail from which we never heard back. Fortunately someone finally informed us the drop box was outside. The attendant from pickup may have told us but it would be helpful to have a sign at the desk.2.0 Poor
Oct 2020
Pros:
The guy I picked the car up from was friendly and helpful. I declined insurance and I appreciate that he did not push it.Cons:
However, the car reeked of cigarettes after about 3 miles down the road, so I assume they cleaned the interior to eliminate the smell but not the air filter. That was kinda gross but not that big of a deal. The big deal was after I returned the car. I returned it an hour earlier than the deadline stated on the contract, but then got an email with an invoice stating I owed $20 for a late fee and I'm still trying to figure that one out. On top of that I was quoted $75 online, but then that jumped up to $99 inexplicably when I picked it up. I will update this to a better score if they fix the inaccurate bill but so far I am pretty disappointed.10.0 Wonderful
Mar 2020
Pros:
Ana was wonderful and explained everything. Extremely easy rental. Even offered a refund if I needed to cancel since I cancelled my vacation due to the coronavirus lock down.10.0 Wonderful
Feb 2020
Pros:
Easy in and out. Mercedes was very helpful and made sure we got the car quickly.One location in Santa Rosa