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One location in Killeen
One location in Killeen
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Reviews
10.0 Wonderful
Sep 2018
Pros:
Great customer service! The employees were very friendly and helpful8.0 Very good
May 2017
Cons:
The only thing with the drop off was i was unclear about who and where i should drop off the vehicle. There wasn't an Alamo in Killeen TX airport. So i had to call to see what agency I was supposed to use.2.0 Poor
Dec 2015
Pros:
15 hr plus delay due to weather website shows counter close's at 1030pm local, we arrived at 1015pm and no one was there thus costing me $150 usd for a taxi to round Rock. If I was the manager I'd fire those people as there were 4 other groups in my situation.thanks for nothing alamo!2 locations in Killeen
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Reviews
2.0 Poor
Apr 2021
Cons:
Waited hour and a half to be told they couldn’t rent us the vehicle due to mechanical issue. Shouldn’t this have been checked upon previous return?4.4 Mediocre
Jun 2019
Cons:
Prepaid 5 days in advance and did not receive the car class reserved. Reserved full sized truck and received a compact suv. Customer service was poor. Waited 15 minutes at counter for employee to return.9.6 Wonderful
Apr 2017
Pros:
I liked that when I landed in Killeen, Texas I was able to take care of all the paperwork and get my car keys right next to the luggage pick up site while I waited for my bags. The car was well maintained and the price i was charged was reasonable. Dropping it off did not really present any hassle either.2.0 Poor
Feb 2016
Pros:
Nothing the car was so small . Stood there waiting on a rep for about 20 mins . They charged us twice for the rental an still have not been reimbursed . I will never go there again . Horrible serviceCons:
Nothing the car was so small . Stood there waiting on a rep for about 20 mins . They charged us twice for the rental an still have not been reimbursed . I will never go there again . Horrible service10.0 Wonderful
Dec 2015
Pros:
Just keep doing what you are doing it good!2.0 Poor
Dec 2015
Cons:
I had reserved a car that was listed as a Ford Escort, or similar. No big deal. My beater car is an escort and it has a big trunk. When I arrived to pick up my rental, they had two cars to choose from. Both of which were hatchbacks with very limited space for luggage/cargo. I expressed my disappointment with them considering there were probably 50 cars on the Hertz lot, but none of them were for rental as they were for sale. They couldn't even upgrade me to a larger vehicle because there weren't any available. I declined the rental and asked for my $36 insurance refund and they said I would have to go through Kayak to get the refund. I know it was Thanksgiving weekend, and cars were scarce, but they should advertise if it is a hatchback or a regular car.One location in Killeen
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Reviews
1.9 Poor
Jun 2021
8.0 Very good
May 2021
Pros:
Lagina, at the Avis counter was awesome.Cons:
Had a little difficult time locating the car. Wish there was an attendant outside to assist.2.0 Poor
Apr 2021
Pros:
NothingCons:
My reservation was not fulfilled when I showed up after my flight landed. I was able to book a car even though the company knew they had none to rent out.2.0 Poor
Jun 2019
Cons:
Reservation was not honored, no cars available.2.0 Poor
Sep 2017
Pros:
NothingCons:
Said had cars online but when I called none available7.2 Good
Jul 2016
Pros:
They had the car ready. Employees were very nice.Cons:
Somewhat dirty. Didn't like all of the extra fees/taxes they charged. $40 more than what I was quoted.One location in Killeen
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Reviews
6.0 Okay
Apr 2021
Pros:
The Mazda XS-30 was very comfortable with good gas mileageCons:
I reserved a mid size SUV and the car I received was actually a small crossover.9.6 Wonderful
Feb 2017
Pros:
It was a quick in and out, both picking up and dropping off. The person I dealt with was very pleasant.Cons:
The instructions on the documentation on how to complete the transaction when dropping off the car were inaccurate. It talked about a drop box, but there was none. It did not mention whether to leave the keys in the car or not.10.0 Wonderful
Oct 2016
Pros:
I loved how easy it was to rent a car no trouble at all. The car was perfect and very nice. The car ran smooth and no trouble at all.2.0 Poor
Nov 2015
Cons:
Same as above