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2 locations in Cabo San Lucas
Filters
Reviews
2.0 Poor
Dec 2023
3.6 Poor
Jan 2020
Pros:
drop off was easy and when shuttle was going late, the guy offered to drive me to terminal, but then the shuttle showed up.Cons:
1. They forced me to buy the more expensive insurance. They wouldn't rent the car unless I did. Another lady refused and they let her go, so my rental ended up costing 3x. 2. It took forever to get the car because they kept forcing the up-sell, while the family was waiting. It felt like a mafia run rental agency. 3. The car didn't have a front license plate and instead had this big piece of paper pasted to front windshield that obstructed passenger view.6.8 Okay
Dec 2019
Pros:
OK priceCons:
Slow check in and out, forced to buy insurance3.6 Poor
Nov 2019
Cons:
Terrible service! They said it was mandatory to buy their insurance and that my card wasn’t enough. I asked Juan (supervisor) to show me where in their policy it stated this and he went to reach for it but then he said that the paperwork was moved by someone and he couldn’t show me. The folder with all their company policies was right in front of us but he refused to open it and show me. A total scam by these workers there!! I rented with Ace and they didn’t force anything on me 3 days before. Terrible customer service! Never rent here again!2.0 Poor
Oct 2019
Cons:
I never got the car, they tried to get me for more money when I arrived. I have rented several times and used third party insurance to cover the car. They insisted that the purchased insurance would not cover anything, they really tried to scam me. They started quoting insurance in the excess of $1300 until I was fed up with their approach and they tried to offer me coverage for$100 walking out the door. Internationally I will rent from My resorts from this point forward!!!! Word to the wise! Had I not rented before I probably would have believed them like I seen many others do!6.8 Okay
Jun 2019
Pros:
They didn't communicate price very well. We were originally told $25-30 per day when we called them. When we got there it was almost twice that, plus they wanted a $500 deposit they didn't tell us about. They ended up giving us the car for close to what they originally said plus a $300 depositCons:
Communicate pricing more clearly from the start next time and mention the deposit. I also blame kayak for not posting pricing through the app. It originally said our trip would cost $4, which obviously isn't accurate. Have baseline pricing quoted at the very least including insurance.4 locations in Cabo San Lucas
One location in Cabo San Lucas
Filters
Reviews
2.0 Poor
Dec 2020
Cons:
They didn’t have any cars for me!10.0 Wonderful
Jan 2019
Pros:
No wait Car was new and clean We will use again next time2.0 Poor
Dec 2016
Cons:
Despite reservation and calling Hertz to confirm availability the night before, she we arrived we were told no cats were available and never actually were in the first place. Wasted a day of our vacation.One location in Cabo San Lucas
Filters
Reviews
4.0 Mediocre
Apr 2021
Pros:
Car was in great condition.Cons:
The charged me 3x the amount I reserved it for.10.0 Wonderful
Apr 2021
Pros:
The staff was friendly and helpful, drop off was easy, and the price was great.Cons:
It was all good.10.0 Wonderful
Mar 2019
Pros:
Yes all easy and price as quoted10.0 Wonderful
Aug 2018
Pros:
Jonathan was helpful and honest. He explained everything clearly and did not pressure upsell me on unneeded insurances. I printed a letter from my RBC Westjet mastercard company that declared that CDW insurance was included. I expected it to be high pressure slaes but the entire process was pleasant and i went back a second time to rent because i knew he'd be good.Cons:
When i returned the car at Cabo airport i filled up right beside the Alamo office. The gas station attendant pumped the gas but when i returned it the Alamo rep (not Jonathan - he's in Cabo San Lucas) claimed it was slightly below full. Fortunately he said he'd not charge me.8.0 Very good
Feb 2018
Pros:
Convenient location to many of the resorts. Car was ready. and cleanCons:
Even though I prechecked in, it took 20-30 minutes to get car, and I was only customer Rate was quoted in $ with high peso exchange rate, bill was charged in pesos so final cost was somewhat more than I was expecting due to exchange rate quoted.6.8 Okay
Jun 2017
Pros:
Nice clean carCons:
Too small, not what I reserved but that's all they had left. Had to wait an extra 30 minutes to get a car.One location in Cabo San Lucas
One location in Cabo San Lucas