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One location in Trussville
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Reviews
10.0 Wonderful
Oct 2023
10.0 Wonderful
May 2021
Pros:
Drop off was great - quick and easy and rep was polite.Cons:
Had to ask the rep at pick up to note the obvious vehicle damage onto my rental contract.10.0 Wonderful
Feb 2021
Pros:
Staff both departing and returning were great. Needed Suv and was given as promisedCons:
The only negative was there were no floor mats or paper sheet covers for the interior floorboard. The place I was going was rural and muddy, so I had to constantly lay down towels or garbage bags to keep the interior floor carpet clean.8.0 Very good
Jan 2021
Pros:
Easy drop offCons:
Slight delay at pickup2.0 Poor
Oct 2020
Cons:
Car was smoked in4.4 Mediocre
Aug 2020
Pros:
Dropoff staff were friendlyCons:
Pickup staff were unaware of time lapse for vehicle waited one and a half hours for vehicle I didn't orderOne location in Trussville
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Reviews
2.0 Poor
Nov 2023
10.0 Wonderful
Oct 2023
10.0 Wonderful
Oct 2022
2.0 Poor
May 2021
Pros:
Drop off was quick but it looked like both the workers at the booth wanted to be anywhere other then there.Cons:
It took awhile to pick up the car because the front desk was understaffed. The vehicle smelled heavily of smoke the interior driver and passenger side doors where cut up and the seats were stained and filthy. The front windshield had two big chips in it and there were scratches all over the vehicle. Lastly, someone took the floor mats out of the vehicle and never returned them. I will NEVER RENT FROM AVIS AGAIN and I strongly suggest you don’t either.10.0 Wonderful
Apr 2021
Cons:
The only issue I had was finding your office. Once I found it - the service was fast and helpful.4.0 Mediocre
Apr 2021
Pros:
Clean. Easy pickup and great service in BHM.Cons:
Problem with steering. Canceled part of trip. “No replacements anywhere.” Called multiple times. Incredible wait time with service. Spoke with manager at drop off. Also sent email with details. Still charged full price. Will leave bad review on Yelp and Google if not fixed.One location in Trussville
Filters
Reviews
10.0 Wonderful
Jan 2024
8.0 Very good
Jan 2024
2.0 Poor
Oct 2022
10.0 Wonderful
Oct 2022
5.9 Fair
Jun 2021
7.2 Good
Sep 2019
Cons:
It was not clear to me that there was an offsite Budget, who I actually rented from, and a onsite at the airport Budget. The man in charge was very helpful to honor what I had and made clear that it would be $5 more per day. Which was fine.One location in Trussville
Filters
Reviews
2.0 Poor
Apr 2021
Pros:
Newer car and cleanCons:
The Payless was closed and Avis had many issues with the Initial rental8.4 Very good
Dec 2019
Pros:
Pickup counter was a challenge, drop-off was easyCons:
Better integration with Avis8.8 Very good
May 2019
Pros:
Car was clean, new, and a good price.Cons:
There aren’t Payless parking spots at BHM airport, so I parked it in an Enterprise spot upon returning. When I returned the keys to the Payless desk, the employee asked why I didn’t park it in the Avis section. Like wtf, get your own parking spaces or tell me to return to an Avis spot when I pick up9.2 Wonderful
Apr 2019
Pros:
The woman who checked us in was very nice. The car was pretty scratched up and the inside was dirty. She gave us a different car which served the purpose.Cons:
Better quality vehicle.6.8 Okay
Feb 2018
Pros:
Good price and at the airport.Cons:
Interior of car smelled a little like smoke. Not bad but noticeable. They did not tell me that the return was self park and it was not clearly noted until I found a space. Going back to the counter was an extra step but worth the cost savings.6.0 Okay
Dec 2017
Pros:
Everyone was busy, the staff were friendly and tried their best to accommodate our needs. Inventory was not available for the reservation. Had to take a smaller vehicle. My family was happy with the service.2 locations in Trussville
Filters
Reviews
4.0 Mediocre
Oct 2023
2.0 Poor
May 2021
Pros:
NothingCons:
The wait for a car would have been 2 hours. There were no cars available, I had a reservation but that did not matter. Employees not truthful! I completed the initial paper work that included paying A security deposit if 500 dollars. I CANCELLED MY RESERVATION AND WENT TO AVIS THAT WAS 10 STEPS TO THE LEFT OF HERTZ FRONT COUNTER. Berminham Airport. You have morons working for you. This is your review and do not contact me, if you do I will expose you on social media and start a campaign of ni or using Hertz2.0 Poor
Feb 2021
Pros:
They were clear that a lack of inventory and local conditions were the culprit.Cons:
Had no cars so I didn’t get this rental.2.0 Poor
Feb 2021
Pros:
The price of the rental.Cons:
The car almost made me sick every time I had to drive it. It smelled very strong of cigarettes. There was no one at the drop off location or at the counter.2.0 Poor
Feb 2021
Pros:
The man at the service desk for the pickup was extremely friendly and personable, and the only reason I didn’t feel entirely cheated by my experience.Cons:
There is no mention of the additional security deposit at any point prior to making the reservation, even if you pay for the vehicle ahead of time, and they will attempt to force you into paying a cancellation fee if you’re unable to cover the surprise $200 deposit. Make purchasers aware, before wasting their time.8.0 Very good
Dec 2020
Pros:
Easy return etc. Upgrading to a bigger car was nice.Cons:
Nobody likes Dodges.4 locations in Trussville
Filters
Reviews
5.6 Fair
Aug 2020
Pros:
Car wasn’t ready at expected time. Delayed by 45+ minutes waiting for car to be cleaned.8.0 Very good
Apr 2019
Pros:
Staff was friendly. Received a phone call on second day of rental from them to see if all was OK with the vehicle and rental process.10.0 Wonderful
Apr 2017
Pros:
Quick to pick up. Great, recently cleaned car.9.6 Wonderful
Apr 2017
Pros:
They did not have a full size car so they borrowed one from another rental company for meCons:
All good no complaints6.4 Okay
Mar 2017
Cons:
Bham generated 2 tickets on my rental which slowed up the process on the back end when I turned the car in.10.0 Wonderful
Feb 2017
Pros:
Loved picking up and dropping off the car on the first floor of the parking deck. Dropped it off and I was in the airport in under a minute.Along with a 9 passenger van, rental companies in Trussville offer 7 passenger vans and 8 passenger vans.
Pick-up location | Trussville |
---|---|
Car types | Van, Minivan |
Rental locations | 1 |
Airport locations | 0 |