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Passenger van |
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Luxury |
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4 locations in Stafford
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Reviews
2.0 Poor
Aug 2020
Cons:
They didn't have the car I requested. They did not try to find a replacement or help me find one. All they did is suggest i take an Uber to the airport since they have a bigger fleet there.7.2 Good
Jul 2018
Cons:
The car seemed to need maintenance. It was shaky and it made all kinds of weird noises.6.8 Okay
Apr 2018
Pros:
Very slow pick up process. They also wanted proof of my current auto insurance plan. I don’t carry that with me when traveling. A manager told the desk worker that she could waive that requirement.6.8 Okay
Jun 2017
Pros:
Drop off was really quick. Nice staff.Cons:
A long wait at pick up, but they can't help when it will be so busy.3.6 Poor
Apr 2017
Pros:
Vehicle was ready at scheduled time Vehicle was good on gas It was easy in and outCons:
Speakers did not work Vehicle smelled of gasoline on the inside (agent knew and rolled windows down and turn AC on blast, didn't realize until I was gone already)2.0 Poor
Apr 2017
Cons:
My girlfriend and I each have insurance policies that extend coverage to rentals. When my girlfriend picked up the car from the enterprise office, the employee would not let her take it without the additional coverage. She repeatedly insisted, contrary to enterprise policy, that the insurance was mandatory. Subsequently the rental rate almost tripled. When I found out I immediately contacted the enterprise office. I was told they would call me back before the close of business that day, which never happened. I will be pursuing recourse with enterprises corporate office and kayak.One location in Stafford
2 locations in Stafford
2 locations in Stafford
One location in Stafford
Filters
Reviews
10.0 Wonderful
Mar 2018
Pros:
Customer service was great at this location. They were very nice, courteous and helpful. The price was exactly what was quoted which was the best deal I could find in the area and couldn't have asked for anything more.Cons:
Nothing that I didn't like. I got everything that was expected.6.0 Okay
Aug 2017
Pros:
At least in Houston, renting a car at IAH was literally going to cost double which is ridiculous. So good to have options elsewhere in the city. ;)Cons:
I learned the hard way that not all Hertz locations have off hour drop off capability (likely this is for all rental companies). It was partly my fault for forgetting to change the default noon to noon drop off times when booking online, but the end result was a big hassle given our pick up location was closed all day Sunday and didn't open Monday until 7:30 am. We had a 10:00 am international flight to catch and this wasn't an airport location. We changed the drop off to a nearby location for $30 but there it was anything but intuitive. Got it done after much hassle and since I haven't heard anything I assume all is well.Pick-up location | Stafford |
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Car types | Van, Minivan |
Rental locations | 2 |
Airport locations | 0 |