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Passenger van |
Premium |
SUV |
Full-size |
Standard |
Luxury |
One location in Sandston
Filters
Reviews
8.0 Very good
Jun 2024
2.0 Poor
May 2024
2.0 Poor
Feb 2024
4.0 Mediocre
Oct 2023
6.0 Okay
Oct 2022
8.0 Very good
Aug 2022
One location in Sandston
Filters
Reviews
4.0 Mediocre
Mar 2024
2.0 Poor
May 2021
Pros:
Dollar had no one at their counter. After a scavenger hunt from location to location we ended up at hertz where system was down for 45 minutes as we waitedCons:
Service terrible and price was outrageous. We will let everyone we can know what a bad experience we had2.0 Poor
Apr 2021
Pros:
nothing....Cons:
pickup, one person working on a Saturday.....waited forever. Didn't get the right size SUV10.0 Wonderful
Apr 2021
Pros:
Drop off was very easy. The Explorer was super comfortable and easy to drive.Cons:
Inside of car was not cleaned very well at all. Fold down seats were full of dog hair. Between the seats was a nasty baby pacifier. So discusting !!!6.0 Okay
Feb 2021
Pros:
The staff made it easy. The car was perfect size.Cons:
It smelled of cigarettes really bad. And then I also smelled like them. I would have swapped but it was the only suv they had 😫2.0 Poor
Feb 2021
Cons:
There was only one person to service dollar, hertz and thrifty. I waited more than an hour outside in the cold to pick up the car. They would not call a supervisor because they said they couldn’t do anything anyway.One location in Sandston
Filters
Reviews
10.0 Wonderful
Jun 2021
Pros:
Dropping off was super easy.Cons:
If the rep at the counter can go more into detail about policies, everything was explained very fast.7.6 Good
Jul 2020
Cons:
The pick up process. It took a while to get the rental. Then the rental I reserved was not even the rental I got.2.0 Poor
Nov 2019
Cons:
Even with a reservation there were no cars available2.8 Poor
Oct 2019
Pros:
Staff was friendlyCons:
Car was not ready when I arrived at airport. All cars were dirty and being cleaned. Wanted to put my name on a list with 20 other people to call when/if they got a car clean that night. What is the purpose of a reservation if they are not going to honor it with an available car.10.0 Wonderful
Sep 2019
Pros:
Staff were friendly and pick-up and drop-off were a breeze.Cons:
Would have liked a shorter wait time for pick-up.8.8 Very good
Jul 2019
Cons:
Trying to find the Avis inside the airport was a hassle. I called the actual location but the 800 line picked up and he was of absolutely no help.One location in Sandston
Filters
Reviews
6.0 Okay
Apr 2024
2.0 Poor
Apr 2024
8.0 Very good
Dec 2021
10.0 Wonderful
Dec 2021
2.0 Poor
May 2021
Pros:
I didn’t get a car you guys need to take prepaid cards not everyone has a traditional bankCons:
Using prepaid cards6.0 Okay
May 2021
Pros:
The ease and comfort.Cons:
The price after I upgraded the vehicle for only $200 more took my rental original rental price of $550 to it ending up being $1125. I even asked the clerk at Richmond Hertz why was my rate so high and he said that it's not my final price and it should be adjusted when I get to my final destination. When I did get to my final destination, they didn't explain anything at all and just charged me the full price. I'm highly disappointed in what has occurred with Hertz and will NEVER ever rent from them ever again, or even recommend them.One location in Sandston
Filters
Reviews
6.0 Okay
Jan 2024
7.9 Good
Jul 2021
6.0 Okay
Feb 2021
Cons:
A car available at the reserved time.10.0 Wonderful
Aug 2020
Pros:
Fun car. Great experience and easy processCons:
Nothing2.0 Poor
Nov 2019
Pros:
They were closed, like out of business.Cons:
Using a company that was in business.10.0 Wonderful
Oct 2019
Pros:
The woman at the car pick up window was very friendly and helpfulOne location in Sandston
Filters
Reviews
8.0 Very good
Feb 2020
Pros:
Staff was efficient and friendly, unusual for a car rental desk10.0 Wonderful
Jan 2020
Pros:
VERY friendly and super-helpful !! The lady at the drop off area was the best!4.8 Mediocre
Jan 2020
Pros:
Drop off was easyCons:
Thrifty service agent was unpleasant like she hated every minute of dealing with customers and I could have done without that. Was directed to another car rental place in the rental car area (I can't remember which kiosk, Avis maybe?) but then the envelope they used was Dollar, very confusing. No car was ready even though it didn't seem busy. We stood around for 30 minutes!!! Finally they brought us the car, which I found out was a 7 passenger SUV "recreational style" while I thought I had rented a full size SUV. I was told you can't rent a full size SUV on Thrifty.com. Such a bummer but we made due. There was melted candy below the window in the 3rd row seat on the left. Disgusting. How did they not see it? Never again with Thrifty!!10.0 Wonderful
Dec 2019
Cons:
This experience was great! Thirty is much better than Budget! Will never do business with Budget again! Sweet employees at Thrifty ad very helpful!6.8 Okay
Dec 2019
Cons:
Price8.0 Very good
Nov 2019
Cons:
Depending on the time of day you land, one person might be managing 2-3 different rental desks (as has twice been my experience). The first vehicle I was given on this particular trip (a Jeep Cherokee) reeked of cigarette smoke and was not in great shape inside or out.One location in Sandston
Filters
Reviews
10.0 Wonderful
Oct 2023
10.0 Wonderful
Aug 2020
Pros:
Car was nice and comfortable6.0 Okay
Jul 2020
Pros:
Easy drop offCons:
Reservation wasn't available when I picked up the car, I had to wait an hour.2.0 Poor
Dec 2019
Cons:
It needs to be more clear that a person's bank card with Visa logo and chip, will not be accepted to rent a car.10.0 Wonderful
Mar 2019
Pros:
Staff were extremely helpful and courteous.Cons:
No improvement necessary.9.2 Wonderful
Feb 2019
Pros:
Staff was great! I've rented cars in several locations recently and they were the best. Car was nice, but there was some stuff (hair clips, a lighter and a bottle of clear fluid) left in the car.Cons:
The Easy Pass could have stuck to the windscreen better. It feel off while driving several times and left me feeling around for it because I needed it.One location in Sandston
One location in Sandston
One location in Sandston
One location in Sandston
One location in Sandston
Pick-up location | Sandston |
---|---|
Car types | Van |
Rental locations | 2 |
Airport locations | 2 |