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Passenger van |
Commercial |
3 locations in Mattoon
Filters
Reviews
10.0 Wonderful
May 2024
2.0 Poor
Apr 2021
Cons:
EVERYTHING! Rented car through Kayak/Priceline, but the location rented from in Savoy had ZERO cars available - at all - and could NOT honor reservation!!!!!!!!!!!!!!!!!!!!!!!3.6 Poor
Jan 2020
Pros:
The staff was friendlyCons:
Had the vehicle that we reserved. Didn’t have the minivan so had to settle for a SUV that didn’t have the room we needed. The vehicle also was filthy and smelled2 locations in Mattoon
2 locations in Mattoon
Filters
Reviews
10.0 Wonderful
Sep 2019
Pros:
Drop off easy and they ordered a taxi for usCons:
I am very unhappy with the insurance I booked on the website as I assumed I would be covered for emergency breakdown but Avis would not accept the emergency breakdown so had to pay again for that. I also already had other travel insurance so just wasted money The policy is misleading10.0 Wonderful
Nov 2017
Pros:
The attendant was quick and efficient, making drop off an easy process.10.0 Wonderful
Jun 2017
Pros:
The drop off process was efficient and easy! The people at the desk were friendly and helpful!2 locations in Mattoon
Filters
Reviews
7.2 Good
Aug 2020
Pros:
Very friendly staffCons:
Just cheaper is all2.0 Poor
Jul 2020
Pros:
NothingCons:
Car was NOT available!!!4.0 Mediocre
May 2019
Cons:
Customer service was absolutely terrible. I will NEVER rent from this company again2.0 Poor
Apr 2019
Pros:
The front staff person was horrible. She was completely rude and uncaring. I had booked my reservation thru kayak and went to pick up the car at the rental place. When I got there, the lady at the front desk told me that I can’t rent a car without a credit card. I just had a debit card. This was aCons:
New policy as of March 31st. There was no mention of it when I had made the reservation. She showed no empathy for my dilemma. It was a horrible experience. I went to enterprise instead and got a rental from them later that day. Will definitely never rent from Budget at Decatur airport.4.8 Mediocre
Apr 2019
Cons:
We had to cancel the reservation because they didn’t have any card available even though we made a reservation.2.0 Poor
Jul 2017
Cons:
There were no cars left - I took a taxi to get to a location with no cars and then had to pay for a taxi to go to another car rental location where I just made it before they closed.One location in Mattoon
Along with a 10 passenger van, rental companies in Mattoon offer 7 passenger vans.
Pick-up location | Mattoon |
---|---|
Car types | Van, Minivan |
Rental locations | 1 |
Airport locations | 0 |