2.0
Terrible. Was unable to pick up car under l reservation bc I used a virtual Credit card and couldn’t present that same card physically. Hertz would not allow me to update the payment source on my reservation so I was forced to cancel and rebook as a walk up. Terrible.Reviewed Apr 28 2024
review from 10.0
Friendliest staff ever. I did have to return the vehicle off-hours, which meant no shuttle service and a long, cold walk from parking lot to terminal. Other than that, everything was great.Reviewed Nov 27 2023
review from 10.0
The customer Hertz representatives were fantastic at the Santa Fe airport for both pick up and drop-off.Reviewed Oct 27 2022
review from 8.0
Pros:We were able to keep the car longer for a reasonable price. Thank you.Cons:The ability to pick up the car. Our flight was delayed & there was not an effort made for us to be able to pick up the car before closing at the extraordinary time of 5pm. In the end, we had an extra $30 in Lyft fees to get the car at the airport the next day. Not a great way to start this rental.Reviewed Jun 1 2021
review from 2.0
Pros:nobody knew how to cancel reservation. Hertz sent me to priceline; priceline sent me to hertzCons:staff knowing how to handle a reservationReviewed Jun 1 2021
review from 6.0
Pros:I liked the car overall, but it had a tire pressure problem. The light kept flashing “check tire pressure”. I had to go to a few places in town and wait for them to check it and it turned out it was 5 or 6 psi below what it should have been!Cons:I asked the check-in clerk for a 1 pm return on the scheduled date. But he put 12 pm instead. When I called Hertz to ask for an extra hour, they wanted $32 extra (for 1 hour!!!!!). Nobody else does this. Hotels and resorts, all over the world, allow an extra hour without penalty. I was told on the phone I would be granted an extra 1/2 hour because of the tire pressure problem. Nothing else. And at check-out I find I was charged $13.99 for one-half hour. This is ridiculous. With a policy like this, I will NOT be renting from Hertz again!Reviewed Dec 17 2020
review from 10.0
Pros:I enjoyed the vehicle I was provided, and the overall experience was pleasant, and I felt the price as good.Cons:I have no criticism. I will rent with Hertz again.Reviewed May 13 2019
review from 9.6
Cons:It was super convenient and reasonably priced. I selected the least expensive economy car. The car was in great shape, but it was no match for the poor condition of the roads in NM! Would have been just fine for in town only.....should have taken the advice of the counter staff and up graded.Reviewed May 11 2019
review from 10.0
Pros:great service easyReviewed Feb 10 2017
review from 9.2
Major Hertz hasslePros:The Hertz reps at the Santa Fe airport were very congenial and helpful. Easy pick up process.Cons:Hertz handled my call about a flat tire on the road at 9pm and sent a serviceman to install the spare, instructing me to drive 30 miles to a tire shop that was open until 11pm. When I arrived, the tire shop was actually closed. The Hertz call center rep advised me that there were no other options and no Hertz rental office within 125 miles so I was told to drive home (250 miles) on the spare at 55 mph. Against my better judgement, I did so and arrived home at 4am.Reviewed Jan 5 2017
review from 4.0
Check your own fluids before you leave.Cons:I was sent off with almost no brake fluid in the rental car. The low brake fluid sensor went off on a rainy mountain pass, it was a very scary drive. When I called the rental place they said" The Hertz people in Albuquerque are supposed to be in charge of filling car fluids. Very unhelpful.Reviewed Nov 11 2016
review from 10.0
Pros:Excellent service, no line, very easy and convenient. Drop off in ABQ was no issue or expense.Reviewed Nov 7 2016
review from