2.0
Very bedReviewed May 25 2024
review from 2.0
Arrived at rental location to be notified that, after booking a car online, there were no cars available for rent so I asked if they could cancel my reservation and the lady who was pretty nice, had said that the system wouldn’t allow her to cancel since it was 6 minutes after pick up time however I was there before pick up. I was just waiting in line. Anyway, I ended up getting charged for 1 day of having the car even though they weren’t able to provide me a car!!!Reviewed Apr 8 2024
review from 2.0
They never called me. I get to the location. They don’t have my vehicle. They forgot to inform me. I missed my flight so I had to drive down. Which I was trying to avoid. I was late to my sons birthday. You guys need to compensate me. I am livid. This is ridiculous. The ball was dropped so hard. They even told me they would call me back with a rental and they never did. Worst experience. Never recommendingReviewed Oct 18 2022
review from 2.0
Pros:NothingCons:No car available once I got there, waste of an uber then I had to run down the street to try and make it to Enterprise before they closed. Staff seemed helpful to begin with, then just left me sitting there waiting time when they didn't have any cars. Never renting from that location again.Reviewed Jan 9 2021
review from 2.0
Pros:Easy to bookCons:Almost everything. I didn't have a mask and the guy behind the counter told me to go away. I was just dropped off by a uber and the nearest place selling masks was a 1 mile walk. He never offered to let me do the transaction outside. After I got in the car two minutes down the road a warning light came on indicating the car had been in an accident. I had to call HERTZ and photo the warning light so as to not be blamed for something I didn't do. When I got to the airport drop off no one was around and no sign for the key drop. I had to guess what to do and had no confirmation of an inspection of the car, just walked out assuming I did what I was supposed to do.Reviewed Jan 7 2021
review from 10.0
Pros:Great car, quick service, good price.Reviewed May 12 2019
review from 10.0
Pros:It was a perfect experienceCons:Nothing at all !!Reviewed Jun 19 2018
review from 2.0
INCREASED THE PRICE OF ONE DAY FROM $32 TO $139Cons:Horrible. I was forced to keep the car longer since I WAS DROPPING OFF LATE and they were trying to charge me almost 3x for one day. Horrible. Never renting from them again.Reviewed Oct 18 2017
review from 2.8
Cons:I did not like that when I went to pick up the car they charge me an additional $200 for a deposit in a sneaky back handed way. First they said I needed to swipe my card to verify that it was the one that was used in the online purchase, and told me that they were not going to charge me anything. Then they said that they where going to hold the $200 deposit until the vehicle was returned. The deposit was not release until 5 days after the vehicle was returned. Additionally, the vehicle was really dirty and the power supply did not work so i was not able to charge my phone.Reviewed Oct 16 2017
review from 7.6
Easy PassPros:The staff was very friendly.Cons:Didn't tell us how the Easy Pass worked. I'm a german Customer so I didn't know. I Hope that I don't get a fine.Reviewed Aug 3 2017
review from 2.0
They didn't have the car size I neededCons:I had to cancel and they waited EIGHT DAYS to return my money.Reviewed Jul 30 2017
review from 4.8
Room for improvementPros:In person, the staff at the Fredericksburg, VA office were very nice and helpful. I dropped off after hours, and I realized that I forgot to refill the fuel, I called the office first thing in the morning and they allowed me to come back and fill it to avoid the $9.99 a gallon charge. Once I was able to find a location with a car for an exchange (due to car issues) they were quick and friendly.Cons:The original car I rented to drive from VA to IL had some issues, the major one being that about 2/3 the way through my trip, the RPMs were running very high, and as I accelerated to merge onto the highway it was rather shaky and loud. When I arrived to IL, the Fredericksburg office was closed, so I waited to call until the next day to see what my options were for my return trip. I tried 5 times the following day, and no one answered. The day after that, I decided to try the office one more time before calling corporate. They answered and said that I could take it to any Hertz in IL. I was in rural IL, so once I found a location that was still open (as in, not permanently closed), they could not guarantee that they had a car available. I then called another location (1 hour away) and they said they could have a car within an hour. I arrived approximately 1.5 hours later and they told me they did not have a car available, but directed me to drive across town to another location. Once I arrived, they had a car and it was a quick process.Reviewed Jul 26 2017
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