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Passenger van |
Commercial |
2 locations in Floyd
Filters
Reviews
4.0 Mediocre
May 2021
Cons:
Hertz and I made a contract for a week long cargo van rental for a business trip. A full week before I needed it. They confirmed the contract twice. I arranged for someone to drop me off to pick up the cargo van. Upon arrival at the pick up location, there was no cargo van. It wasn't even a Hertz location so I could not remedy the situation on site. I returned home and called Hertz. I eventually had to ask the representative to stop apologizing and start problem solving. I had to basically coach the representative to find me a replacement van at another location. In order to get it I had to pay for another rental and wait several days for a refund of the other. After three hours, several gallons of gas, and my drop off person being late for work I had a van. Which I then discovered had damage, a burnt out light, and less gas and more mileage than stated on the contract. It eventually got sorted out but I will not be working so hard to give Hertz my money in the future. That $75 credit for a future rental I won't use with this company does not compensate the expenses incurred due their broken contract.One location in Floyd
7 locations in Floyd
Filters
Reviews
8.0 Very good
Mar 2021
Pros:
Easy process10.0 Wonderful
Aug 2019
Pros:
Yes the manager took care of me no problemsCons:
Nothing7.2 Good
Jul 2019
Pros:
the price is good and the car is niceCons:
i made a monthly rental from May 10 to Jun 9, i went back to Enterprise to make another monthly rental on Jun 7, since Jun 9 is Sunday, the operator just closed the contract on Jun 7, which made me 2 days loss, and never noticed me i can come back to Enterprise to make the new contract on June 9.10.0 Wonderful
Apr 2019
Pros:
Staff was wonderful and ease of pick up and drop off8.0 Very good
Jan 2017
Pros:
Checkout was a little slow Otherwise ok.Pick-up location | Floyd |
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Car types | Van, Minivan |
Rental locations | 1 |
Airport locations | 0 |