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One location in Campbell
4 locations in Campbell
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Reviews
8.0 Very good
May 2021
Pros:
yesCons:
cigarette smoke noticeable10.0 Wonderful
Sep 2020
Pros:
Staff was amazing. In and out super quick, no issues.Cons:
Great rental experience- not much could have been improved.2.0 Poor
Feb 2020
Pros:
NothingCons:
I've made reservation for noon time, I've showed up at 12:15 and nobody was there, apparently they close at 12, but there was no clear mention of it during reservation steps. I rented a vehicle from Enterprise and lost an hour because of it.9.6 Wonderful
Sep 2019
Pros:
No hidden or additional costs.Cons:
It would be great to have the option for a pickup and drop off service!2.0 Poor
Aug 2019
Pros:
nothing, i had the trip set to be at the airport hertz for obvious reasons and somehow it got changed to the Stevens creek one for whatever reason; ok its 20 min away and i will have to pay 40$ in Lyft rates to get there and back which adds to cost and is an inconvenience but fine it was a decentCons:
rate, until i got there and get hit in the face with a 260 additional cost?! excuse me i only went with Hertz because of the 220 rental "total" cost and then you fee me for being 21? an additional 110% outrageous and a rip off. i was taken advantage and on top of that given a garbage ecosport instea2.0 Poor
Feb 2019
Cons:
Your website made it seem as if I was booking a car at the airport. However, when I arrived, I was told the car was 20 minutes away. With no way to get there, I had to pay 3 times the amount to rent a last minute vehicle, plus I was hanged for the original booking. Terrible.3 locations in Campbell
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Reviews
3.2 Poor
Aug 2020
Pros:
Price did not show fees upon pickupCons:
Show all fees instead of catching your consumer off guard9.6 Wonderful
Aug 2017
Pros:
The staff was professional an appreciated our choice of using their company. Nice selection of cars - ease of getting to the location. The return was as smooth as can be.Cons:
we upgraded our choice of cars but was not told the price of the upgrade.2.0 Poor
Apr 2017
Cons:
I made a special trip to the office ahead of my trip to verify that they could supply me with a small car. I was assured multiple times that they could & even saw a car in the parking lot to indicate the size required. On the day of my trip, I was presented with a mid size sedan and I was almost in tears. I refused the car, made a new reservation, got a ride to Hertz at the airport, and left with a Ford Focus, over 2 hours late for my trip.10.0 Wonderful
Mar 2017
Pros:
The way I was treated from start to finish.8.0 Very good
Jan 2017
Pros:
Our car wasn't ready so they offered a free upgrade, fast service, no hard sale on extras. The only (2) problems we had was the guy helping us wasn't very knowledgeable about credit card issues and what he told us about how much gas we had wasn't what we had. When we returned the car it was the same amount as when we left but the guy said we were short on gas and charged us extra. Not to happy about that!!! Double play!!!10.0 Wonderful
Nov 2016
Pros:
service, reliabilityOne location in Campbell
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Reviews
4.0 Mediocre
Apr 2021
Pros:
Staff was inept and inexperienced to handle a simple situation. We liked the car model.Cons:
The car was not cleaned at all. Surprising they rented out without cleaning and sanitizing in COVID times. After bringing this issue to the agent, he said he could not help it. I was mad but had no option but to take it. Myself and two of my family members cleaned the car inside out for two hours before starting the trip. Horrible experience. Won’t rent from Avis again.6.4 Okay
Jul 2020
Cons:
The car needs a good wash2.0 Poor
May 2017
Pros:
Did not like anythingCons:
The associate was rude and acted like it was my fault that I was being charges one way fee. Despite of the fact that I made a call before I went to return the car and that I was provided a case number, he refused to acknowledge it. He LITERELLY threw the car key and the papers with all the information at me saying that he will not close up the contract until I pay the amount I was required. I was promised a refund in 2 days. That was on 12th of May, no refund, blocked international bank account, daily overdraft fees and terrible customer service since then. Rented the car with Avis now, and never again. If I don't see my refund soon, lawsuit is the last option.7.6 Good
Jan 2017
Pros:
Good value for the price we paid. The other car companies were 2x the price.Cons:
No overnight dropoff at this location. Was not told the insurance i bought was not though Avis directly. It was through a 3rd party.2.0 Poor
Jan 2017
Pros:
Called me a day before my travel that they do not have cars and are not able to provide me car. I had booked 2 months ago to avoid such thing. At least they called me so leaving with 1 star.10.0 Wonderful
Dec 2016
Pros:
Not as crowded as rental car services at San Jose Airport.Cons:
Not much selection to choose from.One location in Campbell
Filters
Reviews
2.0 Poor
Feb 2021
Cons:
I went to pick up my car and the location was closed. I spent $40 on Uber ans had to scramble to find another rental. Spent three days prior calling customer service to confirm but no one would answer. Hours of location should be detailed in the confirmation email.2.0 Poor
Aug 2020
Cons:
They cancelled my reaervation 2 hours before pick up time. Staff was rude and unhelpful.2.8 Poor
May 2018
Cons:
When I rented the car, my confirmation said that pick up was at the airport location in San Jose. When I arrived at that location the employee said it was not that location and if I wanted to rent from them it would be an additional 30% in taxes because it was at the airport. At this point I was not about to travel all over San Jose to try to locate the car because I assumed that my confirmation would have correct information. I was traveling there to move my daughter out of her college dorm room. She has finals this week so there was little time to see her to pack up her belongings so I had no choice but to pay the additional funds. Also, on the site, there was an option for rental insurance. Normally I don't buy this but because I was with someone outside my family I thought it may not be a bad idea if both of us were going to drive the vehicle. When I got to the Budget desk he had no record of that and said it was an outside vendor that I purchased insurance from. Your site is very deceiving. I will not use Kayak or Budget again after this.10.0 Wonderful
Apr 2017
Pros:
Very efficient in both pick up and drop offAlong with a 9 passenger van, rental companies in Campbell offer 7 passenger vans and 8 passenger vans.
Pick-up location | Campbell |
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Car types | Van, Minivan |
Rental locations | 1 |
Airport locations | 0 |