4.0
The car was great, I think that the staff could do a lot better the inspection of the vehicles. I didn’t notice that the tires on the car were chipping off on the outside walls. I could have been in really bad accident if that particular tire had exploded on the highway.Reviewed May 28 2024
review from 8.0
I would like to specifically recognize the staff member who helped me at the counter in Portland, names Ilham. Inham was so friendly, kind and I felt went above and beyond to communicate clearly and honestly with me about my booking. Ilham was a bright sunny spot on what was otherwise a stressful day and I would like to say thank you for this!Reviewed May 13 2024
review from 6.0
Overall good. Car was filthy when I picked it up.Reviewed Feb 20 2024
review from 4.0
Car was great. Staff were friendly and helpful. ONCE THEY STAFFED THE COUNTER PROPERLY FOR THE REZ LOAD. It took literally 2 hours in line to pick up car. Two agents for Avis / budget combined with at least 70 people in queue. After hour and half , 3 agents arrived and helped solve it. But missed an afternoon of touring planned. I have traveled for 45 years and it was worst pickup line delay i have ever experienced. Not agents fault but mgr should be aware of rez load with flights info.Reviewed Sep 22 2023
review from 10.0
Everything was great!Reviewed Oct 5 2022
review from 4.0
Mystery car: is a medium size [not small] pickup truck. Awkward, bulky, hard to park. Returning the truck was the biggest problem. I followed the Budget signs till they ran out, and couldn't find the return bay. I asked for help and was told "over there" repeatedly. Staff finally said "just leave it here, we'll take care of it."Reviewed Sep 28 2022
review from 6.0
Cleanliness was very poor, there was trash from prior rental, steering weel was sticky, and overall dirty interior. Value would be better if the car was well kept, but when you calculate the added cost of having to rent at the airport with the condition of the vehicle it is not a good value.Reviewed Sep 22 2022
review from 10.0
Having the Budget Fast Break was immensely helpful in speeding up picking up this rental process. It’s free- do this for a very expedited pick-up. Drop off was also a piece of cake and quick!Reviewed Sep 11 2022
review from 2.0
Car was damaged when I picked up. Documented with video. Steering concerns phone requests (6) were unable to resolve. Had questions when I retuned car about existing damage. Check in person would not address. Actually walked away as I was asking questions.Reviewed May 8 2022
review from 1.9
Inappropriate information by the budget agent. Unnecessarily charging customers for fuel, and extra hours if you are late from the return time. I made booking through Costco but they charged me extra 300 USD on top of my Costco booking. 1. I was 3 hours late to return the car. I did inquire at the time of pick up, budget agent said it is fine as you are returning the car same day. Wrong info 2. I dropped the car with full fuel and showed that to agent at drop off. In final bill, I found budget charged me 30 USD fueling charges, that’s wierdReviewed Jun 24 2021
review from 10.0
Pros:Great vehicleCons:Pick up took longer than I would have liked. Was 30 minutes once we arrived but the lady was really nice.Reviewed May 23 2021
review from 8.0
Pros:Staff very helpful and friendlyCons:Vehicle was not ready when expected. Minor snafu between rental agents and vehicle prep personnel.Reviewed May 17 2021
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